Ruff Wear Reviews

Ruffwear is a company that focuses on the production of performance dog gear. The company offers a range of products designed to enhance outdoor adventures for dogs and their owners. Some of the popular products include harnesses, leashes, collars, boots, apparel, life jackets, toys, and beds. These products are designed to be trail tested and rugged, suitable for various outdoor activities. In addition to these, Ruffwear also provides human gear and features such as visibility safety, packable fly throw, martingale reflective sleeves, zipper waterproof, easy on/off hands-free padded handle, adjustable length side-release buckles, lockable handle padded lightweight front leash attachment, day packs, insulated weather resistant, holds treats rubber tug float. Ruffwear is committed to sustainability and is constantly working to maximize the good it can do in the world and be cognizant of the impact it has on the planet.

At Ruffwear, customers can return their orders for a full refund within 30 days of the purchase date. The gear must not be used, altered, washed, or damaged, and it must include the original packaging. US customers get free shipping on returns and exchanges, although some exclusions apply. There are a few exceptions to the return policy: gear that's used, altered, washed, damaged, or missing the original packaging is non-returnable. Stickers, water bottles, and bladders are also non-returnable. There's a $5 USD shipping charge for returning or exchanging the Urban Sprawl™ Bed, Restcycle™ Bed and Mt. Bachelor™ Pad. Canadian returns will be charged $5 CAD for shipping and are not eligible for exchanges. Pro Purchase returns will be charged $10 USD / $14 CAD for shipping and are not eligible for exchanges. Returns on orders over $500 USD must be initiated by contacting their customer experience team.

As for the shipping policy, Ruffwear strives to process and ship orders within one to two business days. All delivery dates are estimates and are not guaranteed. They don’t ship on non-business days or holidays. Orders placed before 10 a.m. (PT) will ship the same business day. Orders placed after 10 a.m. (PT) will ship the next business day. Ruffwear ships to Canada. For other international locations, customers are advised to use their Store Locator to locate other Ruffwear dealers.

Ruffwear.com requires prepayment for a minimum period of one year for dealers who have been in business for less than one year. The credit approval process takes up to three weeks, depending on the response time of the given references. Credit limits start at $1,500 for stores with one location. For immediate delivery of orders, please use a credit card. If net terms are approved, they are effective from the date of invoice. All invoices must be paid in full and on time to maintain active account status. Accounts over 16 days past due will be placed on Credit Hold until the account is made current. Accounts over 45 days past due will revert to "pre-paid only" status for a minimum period of one year. Past due accounts are subject to a 1.5% monthly finance charge. There is a $25 fee on all returned checks. The submission of this application does not guarantee net terms. For assistance or additional information, please contact Accounting at 541-306-4253 or email accounting@ruffwear.com. Thank you for your interest in Ruffwear Performance Dog Gear! Submit I Certify the Information to be accurate. Ruffwear requires prepayment for a minimum period of one year for dealers who have been in business for less than one year. The credit approval process takes up to three weeks, depending on the response time of the given references. Credit limits start at $1,500 for stores with one location. For immediate delivery of orders, please use a credit card.